Tag
citizen_reporting
2 findings
Behaviour & psychologyPatient Reporting Reticence from Social ProximityPatients were 7.4 to 10.3 percentage points less likely to file complaints when complaints led to tangible monetary or peer-shaming consequences for providers (a 25% to 33% reduction from the Complaint Box mean of 29.3%), driven primarily by patients who personally recognized health workers participating in the session.RCTBehaviour & psychologyWealth-Differentiated Sanction Sensitivity in ReportingWealthier patients were significantly more willing to file complaints when reports generated monetary penalties for providers compared to poorer patients (interaction coefficient = +0.076, p = 0.045), whereas lower-wealth patients showed heightened reticence when complaints carried tangible consequences.RCT