Quality Lab Evaluation
When equipment and specifications were held identical, exporting firms produced rugs faster and achieved higher quality scores across 11 master artisan evaluation dimensions [7-9].
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When equipment and specifications were held identical, exporting firms produced rugs faster and achieved higher quality scores across 11 master artisan evaluation dimensions [7-9].
Output per labor hour declined in field settings for exporting firms due to higher specification difficulty (more colors, higher thread counts, complex designs), but increased in speed and quality when evaluated on identical specifications inside a standardized workshop.
Evaluating employee productivity strictly by task completion or completion speed overlooks the supervisory time and firm resources consumed when workers make repeated mistakes. Comprehensive performance metrics must penalize error rates and managerial intervention alongside completion speed to reflect true net productivity.
Standardized composite scores incorporating supervisory friction penalties differentiated referral performance and proved sensitive to referral incentives (mean = -0.009, SD = 1.00 across cognitive tasks).