AUNA Integrated Social and Employment One-Stop Model

In Simple Words

When someone has a complex health problem involving multiple organs, visiting separate independent doctors who do not talk to each other leads to conflicting treatments. An integrated one-stop model acts like a lead attending physician who coordinates all medical specialists in bi-weekly joint consultations to ensure a single, harmonious recovery plan.

Research question

Social assistance and public employment services in regional administrations frequently operate in silos, creating fragmented service pathways for minimum income recipients who require coordinated, multi-system support.

Participants

1,095 minimum income scheme beneficiaries in Navarra, Spain (495 treatment, 600 comparison).

Study Design

Randomised Controlled Trial (RCT) evaluating a 10-month intervention (Project AUNA) by the Government of Navarra involving initial multi-dimensional needs assessments, joint administrative coordination, and biweekly follow-up meetings over 6 months.

Results

The intervention increased participant engagement in vocational training and employment counseling, generated small positive gains in working days and employment intensity during the final 3 months, and significantly enhanced participant empowerment (self-perceived capacity to handle stressful situations), though it did not reduce minimum income benefit reliance.

Takeaway

Establish biweekly joint case-review meetings between municipal social caseworkers and public employment counselors to co-manage unified inclusion itineraries for minimum income recipients.

Read alongside the research

Plain-English glossary

Original explanations, informed by the references below. Examples are illustrations, not data from the studies above. The research text stays unchanged.

Randomized controlled trial

A study that uses chance, like drawing lots, to decide who receives each option being compared. Researchers compare the groups’ outcomes to estimate the effect of those options.

ExampleA lottery assigns volunteers to a training programme or a comparison group. Researchers then compare their outcomes.

GET-IT glossary · Randomized study ↗Read more about randomized controlled trial →

Related findings

• Administrative Exclusion of Inactive Work Scheme Beneficiaries →Policy & public sector

  This is like upgrading a school communications portal but sending setup instructions only to students currently sitting in class today. Former students who stepped away temporarily are left completely out of the loop and face steep hurdles attempting to re-enroll.

• Bi-Weekly Adaptive Digital Skills Training in One-Stop Window →Policy & public sector

  Handing someone an instruction manual written in a foreign language does not teach them how to read it. Setting up bi-weekly group practice sessions alongside one-on-one personal tutoring acts like having a bilingual tutor sitting beside the student, guiding their hands as they practice typing and completing online forms step-by-step.

• Coordinated Needs-Assessment One-Stop Model for Welfare Recipients →Policy & public sector

  Navigating municipal social assistance without guidance is like trying to find specific goods in a giant, unlabeled warehouse without an information desk. A coordinated one-stop shop provides a dedicated guide who evaluates an individual's overall needs and directly connects them to available social benefits and municipal programs.

• Bureaucratic Implementation Capacity in Export Promotion →Policy & public sector

  Picture a city opening two overseas trade offices: one managed by an experienced trade expert who proactively introduces domestic furniture makers to foreign retail buyers, and another managed by an untrained bureaucrat who merely hands out paper brochures. The first office generates massive export deals for local factories, while the second office produces zero commercial results.